Macha AI

Macha puts AI agents on the help desk you already use: Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom. Our team sets it up for you and keeps tuning it after launch, so you don't have to build anything yourself.

How it works

• We analyze your past tickets and pick the categories worth automating, such as order status, refunds, returns and subscription changes.
• We build the knowledge base from your help center, website and the replies your team already sends.
• We build and test the agent, and connect tools like Shopify and Stripe so it can look up orders and take actions, not just answer questions.
• It starts in safe mode: replies land as internal notes until your team approves them. Each category goes public only when you say the drafts are right.
• A dedicated success manager stays on your account after launch.

Who it's for

Support teams that want AI to resolve their repetitive tickets inside their current help desk, with no migration and no new inbox.

Pricing

About $0.40 a ticket, from $299 a month for 750 tickets. Setup is included. Live in safe mode within 7 days, or your first month is free.